Come join our team!
Check out the open positions below. If none are available please check back often!
PLEASE NOTE: This is a full time position. Applicants must be able to work in our office located in Grandville Michigan. This is not a remote opportunity.
The Service Desk team is responsible for front-line support of our suite of software products. In this role, you will be the first point of contact for clients calling in, helping to answer their questions.
1. Document unexpected system behavior, and write up feature requests.
2. You will also follow up to supply help resources and to report on the status of requests.
3. Answering client calls and emails • Providing live training sessions for new clients.
4. Documenting, escalating, and redirecting issues for timely resolution.
5. Following up with clients to provide status updates and solutions.
6. Being available to cover some on-call eveningS.
7. Communicating with clients about project status.
Traits that will mean success in this role:
1. You enjoy helping people solve problems
2. You’re good at explaining things and are articulate
3. You enjoy being an expert and are eager to learn
4. You communicate clearly and confidently in writing emails as well as speaking over screen-shares and phones.
5. You notice details and know how to ask the right questions