The Service Desk team is responsible for front-line support of our suite of software products. In this role, you will be the first point of contact for clients calling in, helping to answer their questions.
1. Document unexpected system behavior, and write up feature requests.
2. You will also follow up to supply help resources and to report on the status of requests.
3. Answering client calls and emails • Providing live training sessions for new clients.
4. Documenting, escalating, and redirecting issues for timely resolution.
5. Following up with clients to provide status updates and solutions.
6. Being available to cover some on-call eveningS.
7. Communicating with clients about project status.